Last updated: 9 October 2026
This policy covers coin purchases on Kothakoli.
Coin purchases
- Coins are a virtual item used to send gifts to writers. They are delivered after we verify your payment reference.
- Before verification: if your payment has not yet been verified and coins have not been added, you can ask us to cancel the request. If we received the money, we will refund it to the same UPI/bank account within 7 working days.
- Wrong or failed payment: if your money was debited but coins were not added, email hellokothakoli@gmail.com with your transaction reference (UTR). We will add the coins or refund you after checking.
- Duplicate payment: duplicate payments for the same request are refunded in full.
After coins are added
Coins that have been added to your wallet, and gifts that have been sent, are generally non-refundable, because gifts are credited to writers immediately. We may make exceptions for technical errors.
Rejected purchases
If we cannot verify a payment (for example, an incorrect reference), the request is rejected and no coins are added. Contact us with proof of payment and we will re-check.
Withdrawals
Writer withdrawals are paid to the UPI/bank account you provide. Please check the details carefully: we are not responsible for payments sent to incorrect details you entered.
Fraud and chargebacks
Purchases made fraudulently, or reversed through a chargeback, will lead to removal of the coins and may lead to suspension.
To request a refund, email hellokothakoli@gmail.com with your username, amount and transaction reference.